Terms and conditions




Online store, operating at www.polish-dolls.com, is run by Media Net, based in Poland, Kraków, Kalwaryjska  32, 30-504 Krakow, entered into the Central Register and Information on Economic Activity RP, NIP PL 944-108-19-43, REGON 356289051 st called to as the "Seller".

1. General Provisions

1. The seller, under the online store at www.polish-dolls.com sells goods via the Internet. Sellers provision involves the sale of goods within the Online Store.

2. Information on goods Seller shall on the Store website: www.polish-dolls.com

2. Rules for submission and execution of orders

1. Orders for goods offered in the online store are accepted:

• through the website www.polish-dolls.com

• telephone Customer Service at +48 12 307 40 66,

• e-mail at: info@polish-dolls.com

• Orders through the Internet can be placed 24 hours a day, 7 days a week, all year round. Phone orders can be placed in weekdays 10: 00-17: 00. In the days of working within the meaning of these Regulations shall be deemed to seven days a week from Monday to Friday, excluding Polish public holidays.

2. The Seller reserves the right to verify the order and cancel. Not accept the offer the customer who placed the order, regardless of the possibility of the contract by the Seller, in the case of an order placed by the customer, who had not received the ordered goods or when the authenticity of the contract raises Seller's reasonable doubt.

3. Shop Online www.polish-dolls.com reserves the right to telephone confirmation of the order. The seller may refuse an order and make his cancellation in the event of the customer who placed the order, regardless of the possibility of the contract by the Seller, if the customer service would not be able to confirm the order at the customer within 24 hours from the time of order.

4. After placing an order customer receives feedback sent by electronic mail in the registration form given e-mail address, constituting the information correctly a complex order.

5. Implementation of the contract follows:

• In the case of payment by bank transfer - the moment of entering the payment in accordance with the value of the contract on account of the Seller,

• In the case of payment by PayPal, PayU.pl or Przelewy24.pl - at the time the transaction is authorized.

6. Modification of the contract is only possible until the order has not been shipped to the customer. Making changes is possible through telephone contact Customer Service by phone +48 12 3074066 on weekdays from 10.00 to 17.00 or contact us at: info@polish-dolls.com

7. The order will be realized under the condition that the product is in stock or in suppliers www.polish-dolls.com store. In the event of unavailability of the goods covered by the contract, the customer will be informed about the status of your order by e-mail or phone in order to decide on the further proceedings of the contract.

8. Where the goods are unavailable, the Seller has the right to cancel the contract within 30 days from the date of its conclusion. If you use the Seller of this law, if the customer has paid for the goods, the Seller will return the amount due immediately, but not later than within 14 days from the date of cancellation by the customer.

9. Information on minimum duration liabilities of the Client who is a consumer under the contract of sale of goods, for which recognizes the time from order to receipt of goods, is delivered directly to the customer before placing an order by the Client.

10. Conditions when are unusual orders each time agreed with the client by phone or via email.

11. Orders must be submitted by filling out a form at the online store.

12. Orders can be placed assuming a user account. To place an order once there is no need to establish a user account.

13. To benefit from all sorts of discounts and loyalty programs, as well as to track the status of an order establish a user account is a prerequisite.

14. User Account assumed by correctly filling in the form.

15. The current status of the order at any time can be checked by logging into your account.

3. Delivery

1. Delivery of products ordered in the shop www.polish-dolls.com is implemented in the form of mail order:

a. Goods ordered online store is delivered to the address indicated in the contract via courier: DPD, UPS or by Polish Post.

b. The delivery time consists of the time of completion of the contract and delivery.

c. The order placed from Monday to Friday until 13:00 is delivered the next working day in Poland from 8.00 am - 18.00 Subject to the availability of the product in stock Seller:

d. An order placed from Monday to Friday after 13:00 and an order placed on Saturday or public holiday work (including  Sundays and public holidays) are delivered within two working days:

e. In case of payment by bank transfer, these delivery times are extended by the time the transfer money , www.polish-dolls.com accede to the contract after the payment on the account.

f. Proof of purchase in the form of a VAT invoice or receipt is attached to the consignment. The data on the invoice are consistent with the data given by the customer when ordering.

g. Before accepting a package from the courier, check whether the packaging is not damaged in transit.

In case the shipment packaging is damaged, do not accept delivery and contact as soon as possible to Customer Service at tel. + 48 12 307 40 66 or +48 604 222 731 to clarify the matter.

2. Shipping on Poland territory:

• For orders of more than 99,00 PLN Shop cover shipping costs.

Where the amount of the contract does not exceed 99,00 PLN, the value of the contract shall be increased by shipping in the amount of 15.00 PLN for on-line payments, credit card or bank transfer, and 20,00 PLN for cash on delivery.

• When ordering total price is of 99,00 PLN and above,  www.polish-dolls.com cover delivery costs on Poland territory.

3. International Delivery Charges:

Please refer to the delivery table below for our shipping charges and delivery times.

Parcels (3 kg = Box with 3 dolls high about 40 cm) will be shipped by Polish Post, UPS or DPD courier in price:


25,00 EUR -> 3-6 KG: 35,00 EUR (5 -7 DAYS)*

North America, Africa:                                  

35,00 USD -> 3-6 KG: 50,00 USD (7-14 DAYS)*

South America, Central America, Asia:        

35,00 USD -> 3-6 KG: 60,00 USD (7-14 DAYS)*

Australia and Oceania:                                   

50,00 USD -> 3-6 KG: 80,00 USD (7-14 DAYS)*

*Expected maximum delivery times

4. Prices of goods

1. The total value of the contract consists of: the price of goods and shipping.

2. Commodity prices are quoted in the description of the goods at the online shop.

3. All prices posted on the online store www.polish-dolls.coml when the goods are denominated in Polish zloty (PLN) ,Euro (EUR)or USD (USD) and include VAT.

4. The price of goods is binding and final is the price given for the commodity at the online shop www.polish-dolls.com at the time of order by the Customer.

5. Commodity prices do not include shipping costs.

6. Information on the cost of shipping is included in the section - "Supply" and under "Costs of delivery" of these Regulations and will be presented to the Client after the election method of delivery and payment before placing an order by the Client.

7. Information on the total value of the contract, including the price of goods and shipping, will be presented to the Client after the election method of delivery and payment before placing an order by the Client.

8. On receipt or invoice provided to the customer with a good price of the commodity and delivery costs are itemized and listed in the summary including the receipt or invoice.

9. Information about payment methods is described in the "Methods of payment" Rules of the store www.polish-dolls.com.

10. Seller reserves the right to make changes in the prices of products in the shop assortment www.polish-dolls.com, entries and exits them with an assortment online store, carry, removal and modification of promotional campaigns. Orders placed before the date of entry into force of the amendments prices, conditions and sales promotion campaigns will be carried out on the basis of the existing ones.

11. In the case of the sale of promotional products whose quantity is limited, the realization of orders is the order of receipt of confirmed orders, while stocks covered by a form of sales promotion.

12. Deals online store www.polish-dolls.com not subject to the merger, the rules of the particular promotion provides otherwise.

13. Free ad-ons and freebies can not be exchanged or claims management.

5. Methods of payment

1. Payment for goods may be made by the Client as follows:

• bank account Seller

• credit card,

• online via payment system: PayPal, Przelewy24.pl or PayU.pl

• Cash on delivery – only in Poland.

2. The payments online with credit cards support services company PayU.pl Allegro SA. or Przelewy24.pl company Dialcom24 Sp. zoo. The operator of payment cards through the service is Przelewy24.pl Settlement Agent PayPro SA, ul. Kanclerska 15, 60-327 Poznan, entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court Poznań Nowe Miasto and Wilda, VIII Commercial Division of the National Court Register, under KRS number 0000347935, NIP 7792369887, REGON 301345068.

3. Shop Online reserves the right to exclude certain forms of payment for the customer who does not receive at least two orders paid on delivery, sent at the address specified by the Client. The inclusion of previously excluded methods of payment may take place after the submission by the Customer and received, a further three contracts paid in advance by bank transfer or credit card.

4. In the case of selection by the customer of the following methods of payment: bank transfer, credit card or payment on-line, the client should make the payment within 14 after placing the order. In the case of orders paid by bank transfer, the following data to transfer:

Bank: mBank SA

PLN IBAN account number:

PL34 1140 2004 0000 3102 0749 7155                                                      


Recipient: Media Net, Title transfer: order number

EURO IBAN account number:

PL16 1140 2004 0000 3612 0230 7700


Recipient: Media Net,            Title transfer: order number

USD IBAN account number:

PL 57 1140 2004 0000 3212 0426 9759


Recipient: Media Net,            Title transfer: order number

GBP IBAN account number:

PL 62 1140 2004 0000 3012 0426 9767


Recipient: Media Net,            Title transfer: order number

CHF IBAN account number:

PL 66 1140 2004 0000 3312 0426 9742


Recipient: Media Net,            Title transfer: order number

6. Right of withdrawal

1. In accordance with the Act of 30 May 2014. On consumer rights in Poland (Dz. U. 2014 pos. 827, the "Law on Consumer Rights"), Client being a consumer may rescind the contract of sale of goods without giving any reason and at no cost, except for costs referred to in section 7 and section 11 below, within 14 days of taking possession of the goods by the customer (or a person designated by the third party, other than the carrier), and in the case of a contract which:

a) includes many goods which are delivered separately, in lots or in parts - from taking possession of the last good, batch or in part,

b) by the regular delivery of goods for a fixed period - from taking possession of the first good.

To meet the deadline for withdrawal sell the goods, as indicated above, is enough to send the declaration of withdrawal from the contract before it expires.

2. Termination of the contract of sale of goods through submission of Seller's declaration of withdrawal from the contract. A written statement of withdrawal from the contract of sale of goods must be sent to:

Media Net, ul. Kalwaryjska 32, 30-504 Kraków, Poland.

3. The model withdrawal form is contained in Annex 2 to the Law on Consumer Rights and is attached here to. The statement of withdrawal from the contract of sale of goods may be submitted on a form attached to this Regulation the following address:


or by clicking on the link below:

• The model withdrawal form - click here to download

4. Information on exercising the right of withdrawal is contained in Annex 1 to the Act on consumer rights. The Letter of termination of the contract appendix hereto and are available at:http://polskielalki.pl/_var/files/20-pouczenie%20o%20odst%C4%85pieniu%20od%20umowy_WWW.POLSKIELALKI.pdf

or also by clicking on the link below:

• Instruction of withdrawal - click here to download

5. If you use the Customer the right to withdraw from the contract, the goods purchased must be paid to the following address: Media Net, ul. Kalwaryjska 32, 30-504 Krakow, Poland immediately, but not later than within 14 days from the date of withdrawal. To comply with this deadline, you must return the product before its expiry. If due to the nature of the goods or the manner of its mounting providing him by the Customer to the address indicated above would be clearly and excessively difficult, the client is obliged to provide merchandise vendors at the place where the goods are situated.

6. Seller does not accept returned goods shipped COD.

7. The customer bears the direct cost of returning the goods the Seller.

8. Returned goods and accompanying accessories can not bear traces of use. Customer is responsible for any diminished value of the goods as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

9. Together with the returned goods should be sent proof of purchase and all free products, freebies and documents attached to the returned goods.

10. In case the Client withdraws from the contract of sale of goods, this Agreement shall be deemed unmade. In this case the Seller shall refund all made by customer payments, including the price of goods and incurred by the customer costs of delivering the goods immediately, (provided that there were costs resulting from a different method of delivery than the cheapest offered by the Seller), but not later than within 5 working days of receipt of returned goods by the customer or provide proof of its giving - depending on which of these events will take place before the account specified by the Client in a statement of withdrawal from the contract.

If the customer said in a statement on withdrawal did not indicate the account, the Seller will refund the aforementioned payment using the same method of payment, which used the customer.

11. If the customer at the conclusion of the contract of sale of goods opted for a delivery of the goods other than the cheapest way to deliver the goods proposed by the Seller, Customer shall bear the difference in costs related to the manner of delivery of goods selected by the customer and the cheapest way to deliver the goods proposed by the Seller, Seller shall reimburse the cheapest method of despatch from the proposed, ie. the delivery costs in Poland amounting to 15,00 PLN including VAT.

12. The right of withdrawal shall not be entitled to resell the Client in respect of the Agreement:

a) the subject of which the goods are undergoing rapid decay or having a short shelf life.

b) the subject of which the goods are delivered in a sealed container, which after opening the package can not be returned due to health protection or hygiene reasons, if it were unsealed after delivery.

c) the object of which is a commodity that after delivery, because of its nature, is inextricably linked with other things.

7. Complaints, Warranty and Warranty

1. The duty to provide the Client Vendors things without flaws.

2. All the products in our online shop www.polish-dolls.com are brand new and should be free from defects.

3. The seller is liable to the consumer under the warranty if the product sold has the disadvantage natural or legal person.

4. The seller shall be liable under the warranty if a physical defect is found before the expiry of two years from the date of delivery to the customer.

5. In the case of product defects, the Customer in Poland may request - on the terms specified in the Act of 23 April 1964. - Civil Code (Dz. U. 1964 No. 16 pos. 93, as amended .; "Civil Code") - to repair the goods, replacement of goods free of defects, reduce the price of the goods or can withdraw from the contract of sale.

6. For products with a guarantee the manufacturer or distributor sends www.polish-dolls.com with the goods guarantee document, in which each set out the conditions warranty and its duration. The existence and content of the guarantee Seller informs the customer in the description of the goods on the website www.polish-dolls.com.

7. The customer may, at its option, use the powers available to it under the warranty directly from the guarantor and the powers available to it under warranty from the seller.

8. Complaints based on Seller's liability under the warranty must be submitted in writing, along with the advertised commodity on the address: Media Net, ul. Kalwaryjska 32, 30-504 Krakow. If due to the nature of the goods or the manner of its mounting providing him by the Customer to the address indicated above, it would be extremely difficult, the client is obliged to provide merchandise vendors at the place where the goods are situated.

9. Online Store www.polish-dolls.com not accept consignments sent COD advertised.

10. The complaint must be accompanied by proof of purchase of goods, ie. A receipt or invoice and a description of the defect advertised goods.

12. Seller shall consider complaints and inform the customer how to respond to complaints promptly, but no later than within 14 days of receipt of the goods advertised.

13. The costs associated with returning the goods in Poland advertised Seller, the Seller returns immediately after accepting the complaint.

14. In case the customer does not take into account complaints by the Seller, the customer is entitled to a non-judicial means of dealing with complaints and redress. Rules for access to the above-mentioned procedures define each laws governing their use and mileage in this for the possibility of referral, with the consent of the Customer and Seller, to a permanent amicable consumer courts.

8. Gathering customer feedback

1. After dispatch of the purchased goods, Internet shop www.polish-dolls.com on the basis and under the agreement with the Purchaser is entitled to the opportunity to submit to the Buyer at his e-mail invitation to complete the survey in order to investigate its opinion on the transaction.

The invitation to complete the survey to examine the opinion Buyer of the transaction can be shipped with its own system of online store or through portals opineo.pl and ceneo.pl. The buyer has the option, but is not obliged to fill in the questionnaire.

9. Personal data

1. By placing an order in the Online Store www.polish-dolls.com, the Customer agrees to include their personal data in the database Store. Entrusted personal data will be processed for the purpose of implementing the agreement and a legally justifiable for marketing purposes. Providing personal data by the Client and consent to the processing necessary for the implementation of the order by the Seller.

2. Personal data is protected in accordance with the Act of August 29, 1997. Personal Data Protection (Dz. U. No 133, item. 883) to prevent access to them by third parties.

3. The customer has the right to access and modify their personal data at any time, as well as demand their removal from the database.

10. Final

1. The Customer may contact the Seller:

a) at the post Sellers: Media Net, ul.Kalwaryjska 32, 30-504 Krakow, Poland

b) through the website: www.polish-dolls.com

c) at e-mail: info@polish-dolls.com

d) by calling Customer Service: +48 12 307 40 66 on weekdays from 10.00 to 17.00

2. Presentation of goods in our Online Store www.polish-dolls.com not constitute an offer within the meaning of the Civil Code. The customer places an order, submits an offer to buy specific goods under the conditions specified in the product description.

3. Buyer, confirming an order in the online store www.polish-dolls.com shall file a declaration that he is familiar with the contents of these Regulations and accepted the provisions contained therein.

4. These Regulations come into force on 25 December 2014. And its provisions shall apply to contracts concluded as from that date.

5. All amendments to the Regulations are effective from the date of publication on the website

www.polish-dolls.com provided that orders placed before the changes are based on the provisions of the Regulations in force at the date of the order.

Designed By IDScode Responsive strony internetowe